The Better With Bradiora Guarantee
Rest easy with seamless returns and exchanges
What is Our Mattress Return & Exchange Policy?
Open up the box, no need to keep it—you have 120 nights to try out your mattress. We ask that you take a minimum of 30 nights to adjust to your mattress and break it in.
If you don’t love your mattress after 30 nights, our sleep experts will recommend a better match and organize an exchange of equal or greater value.
Note: Foundations, frames, & sleep accessories like pillows and sheets must be returned within 30 days.
How Do Returns Work?
Request a Return
to contact our team to request a return within our 120 night sleep trial.
We’ll Organize a Quick Removal & Refund
Our sleep experts will reply to you via email within a few business days. We’ll help you find a better fit—or organize a quick refund.
We’ll Remove Your Mattress
No need to lift a finger—our movers will come get your mattress from your room and remove it from your home. Tell us when you’re available and we’ll take care of the rest.
Note: If you decide not to keep your mattress, we will charge a pickup fee of $99, which will be withheld from your refund.
Built to Last, Covered for Life
Your mattress is protected against defects in workmanship & materials, so you never have to worry. Warranty claims are simple and straightforward.
Email our team at mini@bradiora.space to begin a claim.
Typical response time for warranty claims is 3–5 business days.
View the full warranty →
Don't Just Take Our Word For It…
Great customer service. Great and healthy mattresses. Bradiora backs it up with a guarantee if you don't like it. Worth the money and the customer service is excellent too.
Thank you for your courtesy and prompt response. Totally unexpected and very much appreciated. Thank you for being a company that stands behind their products.
Quick fix to my problem. Very attentive and eager to help. Very happy with customer service and the mattress too!
We LOVE our Bradiora mattress and appreciate the follow‑through from customer service. Highly recommend.